Communication

Communication is essential to build relationships with people and is one of the values that underpin high quality care. As a careworker you need to be able to communicate with the people you are supporting to encourage them to express their needs and preferences. This DVD explores the various methods of communication and how to use them effectively and is linked to the ‘QCF’ (Qualifications and Credit Framework). It will also help you cover the outcomes for the Care Certificate (standard 6).

Topics covered include:

• Reaction when communicating
• Verbal communication
• Vocabulary
• Body language
• Technological aids
• Language and communication needs
• Culture
• Checking understanding
• Confidential information
• Legislation