Shipping, returns & cancellation

Shipping rates

Training DVDs (any quantity)

Postage and packing  - Free of charge

Care Certificate Set

Postage and packing charge - £10.00 (inc vat)

Care Certificate Workbooks

Postage and packing charge is dependent on the quantity ordered and is calculated at checkout as follows:

1 to 5 workbooks - £10.00 (inc vat)
6 to 25 workbooks - £12.50 (inc vat)
26 to 50 workbooks - £25.00 (inc vat)
51 to 75 workbooks - £37.50 (inc vat)
76 + workbooks - £50.00 (inc vat)

 


 

Delivery

Training DVDs

Our training DVDs are sent via Royal Mail recorded delivery. We endeavour to dispatch all 'in stock' DVD orders no later than 2 working days* (Mon-Fri) from receipt of order.

Care Certificate Set

Our Care Certificate Set is sent via Courier for next day delivery. We endeavour to dispatch all 'in stock' orders for our Care Certificate Set no later than 2 working days* (Mon-Fri) from receipt of order.

Care Certificate Workbooks

Our Care Certificate Workbooks are sent via Courier. We endeavour to dispatch all 'in stock' orders for our Care Certificate Workbooks within 4 working days* (Mon-Thurs) from receipt of order. Customers placing large workbook orders should be aware that we hold limited stock at any one time. We are usually able to fulfil larger orders within a 5 working day* time frame, however, larger orders may take up to 7 days* to be dispatched to the customer. Please contact us if you require information on an expected delivery schedule for your order.

 

* Pre-release orders will be dispatched within 2 working days of stock first becoming available.

 


 

Cancellation

You have the right to cancel your order at any point from placing your order up until 7 days from receipt of your goods. All cancellation requests must be received in writing either via email to: customerservice@regis.co.uk or fax to: 01243 555345. Please ensure you include your order reference number and the reason you wish to cancel your order. If you are returning only part of the order you must also ensure you list the products within the order you wish to cancel. If you are cancelling following receipt of your goods you will require a 'Goods Return Number'. This will be issued on receipt of your cancellation request and communicated to you via email or fax as appropriate along with instructions on how to return your item/s. Please note that 'Goods Return Numbers' are valid for 5 days only and the customer remains liable for any outgoing and also return postage costs (traceable mail suggested). Any returning goods lost in transit remain the customers property and responsibility. Refunds are made to the payment method used when placing your order and are processed within either 2 days of receipt of your cancellation request, or 2 days of receipt of your returned items as applicable.

 


 

Returns

Returns requests for faulty/damaged goods can be made within 7 days of receipt of your goods. For courier and recorded delivery items, it is recommended the customer check the item/s on receipt as far as is practicable. If the item/s show obvious external signs of damage the customer should refuse the delivery and contact us immediately. If you are in receipt of faulty/damaged goods you will need to obtain a ‘Goods Return Number’ from us by emailing customerservice@regis.co.uk or fax to: 01243 555345. On issue of a 'Goods Return Number' we will provide details of how to return your item. Please note your Goods Return Number is only valid for 5 days from issue.

Any goods returned without an official valid 'Goods Return Number' regrettably cannot be accepted and will be returned to the customer.

* Please note that regis does not employ a returns collection service, therefore the customer is initially liable for return postage costs for damaged/faulty goods. We request that for our customers protection, all returns are sent via  traceable means (e.g Royal Mail Recorded Delivery). Any returning goods lost in transit remain the customers property and responsibility. On receipt of returned goods, regis will verify their condition and replace as appropriate. We aim to dispatch replacement goods on the same day as receipt of returned goods. On dispatch of replacement goods, regis will refund return postage costs only up to the cost of 'Royal Mail Recorded Delivery', Customers returning items by costlier means will therefore only receive a partial postage refund. All refunds are made to the payment method used when placing your order.