Topics covered include:

• What does a fire need to start?
• Managing fire safety
• Risk assessment
• Fire warning systems
• Fire fighting equipment
• Signs and notices
• Training
• Daily checks
• Emergency plan
• Escape routes
• Fire prevention
• Responsibilities

Topics covered include:

• What is diversity?
• What is discrimination?
• What is equality?
• What is inclusion?
• Prejudice and stereotyping
• Labelling
• Communication
• The law
• Dementia
• Reflective thinking

You can make it better...by

• Person-centred care
• Independence
• Choice
• Rights
• Communication

Topics covered include:

• Why do people fall?
• Causes of falling
• Consequences of falling
• Diseases that may contribute to falling
• Fear of falling
• Falls prevention
• Falls Risk Assessment
• Record keeping

Topics covered include:

• The Dignity Challenge
• 'Dignity Matters'
• Definitions of Dignity
• Legislation
• Dignity in Safeguarding
• Meeting nutritional needs
• Communication
• 'What do you See?'

Topics covered include:

• What is a stroke?
• Signs and symptoms of a stroke
• F.A.S.T.
• Communication
• Depression
• Risk factors
• Emotional issues
• Life after Stroke

A care plan outlines what care the individual needs and how these needs will be met. It will contain details of the individual’s preferences, choices and risk assessments related to that person.

Topics covered include:

• What is a care plan?
• Care Planning cycle
• Person-centred care planning
• Assessment and Risk assessment
• Implementation
• Monitoring
• Evaluation and revision
• Storage of information

Topics covered include:

• Customers
• Skills and knowledge
• Task-oriented care
• Promoting dignity
• Person-centred care
• Personal appearance
• Value base of care
• Empowerment

Topics covered include:

• What is an activity?
• Supportive environment
• Group and individual programmes
• Social benefits
• Leisure activities
• Tasks, activities and occupation
• Spontaneous activity
• Physical and mental well-being

Topics covered include:

• Who is a customer?
• Diversity
• Listening
• Good Communication
• Stereotyping
• Complaints
• Language
• Customer friendly attitude